Why Try our Home Delivery Service?

• It’s FREE... Really!
  Pay the same price as any of our walk-in stores.
• It’s Convenient.
  Pick Up and Delivery right at your front door. You don’t even have to be at home.
• It’s Award Winning.
  We’ve been voted Richmond’s Best Dry Cleaner for 17 consecutive years! Our state-of-the-art service keeps you looking neat and extends the life of your garments.
• It’s Easy to Pay.
  Your cleaning is charged directly to your VISA/MC/AMEX.

Here are some Frequently asked questions. Call us at
(804) 355-5726 or email (click here) for any other questions.

Q: Is there any extra cost or membership fee?
A. No. You pay our regular in-store prices. There are no additional fees.

Q: Where are my clothes picked up and delivered?
A. At your front door, or another suitable weather-protected location.

Q: How do I let you know that I have an order to pick up?
A. There is no need to call. Just put your bag out on your pick up day.

Q: Is there a minimum order?
A. No. No need to wait for a bag full of dirty clothes. Any amount is fine.

Q: What do I put my clothes in?
A. We will provide you with a Puritan Home Delivery Bag.

Q: Do I have to be there when the pick up and delivery is made?
A. No. Your Route Manager will provide service to your pre-determined location.

Q: When will my clothes be picked up and dropped off?
A. Upon sign up, You will receive a starter kit that will include your scheduled drop off and pick up days. They will either be Monday/Thursday or Tuesday/Friday.

Q: What about Holidays?
A. We will inform you about schedule changes for pick up and delivery during holiday weeks.

Q: What do I do with all my extra hangers?
A. If you would like to recycle your hangers, we will provide you with a hanger recycle caddy. When you fill it up, leave it with your order and your route manager will pick it up.

Q: What do I do about a special request?
A. Just leave a detailed note in your bag with your request. Please identify the specific garment along with your special instructions.

Q: What do I do if I have a problem when I get my clothes back?
A. For prompt assistance, call your Route Manager (see your receipt for the direct number) or email us at homedelivery@puritancleaners.com or call us at
(804)355-5726.

Q: Do you do alterations?
A. Yes. For alterations, pin the instructions to the garment that needs alterations. Return times can vary depending on the complexity of the alteration.

Q: How do I pay for the service?
A. Your cleaning will be charged directly to your credit card.

Q: How do you keep my credit card information safe?
A. We use the latest encryption and authentication services for all of our web transactions so that your credit card information remains safe.

Q: How do I sign up?